FREQUENTLY ASKED QUESTIONS

BOUNTY REWARDS INFORMATION



What is Bounty Rewards?

Bounty Rewards is an online community, where through its membership program you can earn Bounty Rewards Dollars by participating in a range of activities. Bounty Rewards Dollars can be earned by; viewing advertising and promotional material and purchasing products and services; giving your opinions and feedback via surveys.

How do I join Bounty Rewards?

To become a member of the Bounty Rewards community, go to the Bounty Rewards website at www.bountyrewards.com.au , simply fill in your registration details and agree to our terms and conditions.

Will it cost me anything to join Bounty Rewards?

There are no costs involved with joining or maintaining an account with Bounty Rewards. All you need is an email address and register to receive invitations to participate in surveys and view special offers to earn Bounty Rewards dollars.

Can I join Bounty Rewards if I live outside of Australia?

Membership of the Bounty Rewards community is to Australia residents only.

How does Bounty Rewards work?

By registering with Bounty Rewards, you are opting in to join our rewards system. You will receive invitations to participate in market research surveys and special offers from Bounty Rewards on behalf of our clients. Your opinions are important and go towards developing and improving products and services. Market research surveys vary and have different requirements. There will be times where you will be invited and depending on your responses, you may complete a whole survey or only answer a couple of questions.

If you don't qualify you are taken out of the survey and you will only be credited the minimum amount into your members account. If you do qualify, you will continue to answer questions. If you complete the survey you will be credited the maximum amount in your members account. Once we fill the number of people requested by the client they close the survey. Those who have tried to take part in a closed survey will still receive the minimum Bounty Rewards Dollars credit.

What is expected of me as a member?

As a member of Bounty Rewards, you are rewarded with Bounty Rewards dollars for providing your honest opinions and answers on a range of topics such as demographic questions, your purchase habits and interests. You are required to spend the necessary time to read the questions in a survey, and take this process seriously. You may be asked some personal or sensitive questions. By choosing to complete the relevant survey, you consent to Bounty Rewards collecting and using any information you provide in your responses to that particular survey, strictly in accordance with our Privacy Policy. You have the right not to complete the survey, if you do not wish Bounty Rewards or our client to collect and use any sensitive information about you and forfeit the reward allocated for that survey. All market research data collected does not personally identify you without your consent within the survey. Please remember to keep your details up to date, especially your email address. Your profile information is used by Bounty Rewards in order to target special offers and surveys It is very important that your user profile is current, as it will be difficult to qualify for surveys and special offers if it is not.

Do I need to complete all the profile questions?

We encourage Bounty Rewards members to answer as many profile questions as possible as this will give you a better chance of receiving invitations. The more complete your profile, the better we are able to target invitations for surveys and special offers in line with your interest and client requirements. You are not required to complete all the profile questions. You can return any time to your Bounty Rewards account and update your profile.

ACCOUNT & LOGIN ANSWERS



How do I change my email address?

To change your email address you need to visit the Bounty Rewards website (www.bountyrewards.com.au).
a. Once on the Bounty Rewards website;
b. Login to your Bounty Rewards account using your existing email address and password
c. Click on the ‘My Profile’ tab, and click on ‘My details’ under 'Update Details' on the left hand side
d. Enter your new email address and click on the ‘Submit’ button to save the changes.

How do I change my password?

To change your password you need to visit the Bounty Rewards website (www.bountyrewards.com.au).
a. Once on the Bounty Rewards website;
b. Login to your Bounty Rewards account using your existing email address and password
c. Click on the My Profile tab, and click on ‘Change Password’ under 'Update Details' on the left hand side
d. Enter your old password and the new password, followed by clicking on the ‘Submit’ button to save your changes.

What if I have forgotten my password?

If you have forgotten your password you need to visit the Bounty Rewards website (www.bountyrewards.com.au).
Once on the Bounty Rewards home page, click on ‘Forgot password’ under the ‘Member login’ at the top right hand corner. You will need to provide us with the email address you used to register with Bounty Rewards. Once you submit the request, an email with your original password will be sent to your nominated email address.

How do I unsubscribe from Bounty Rewards?

To unsubscribe from Bounty Rewards, please log into your account and click on ‘Unsubscribe’ at the bottom of the Bounty Rewards website. You will be prompted to select a reason before submitting your request.
Alternatively, please click on ‘Unsubscribe’ at the bottom of any email communication you have received from Bounty Rewards. Similar to unsubscribing from the website, you will be asked to select a reason for unsubscribing.

Please be advised that once you unsubscribe from Bounty Rewards, all Bounty Reward Dollars/Points will be forfeited. Once the account is closed, it cannot be activated again.

Are you able to close my account? What are the rules?

As a member of Bounty Rewards, you are rewarded with Bounty Rewards dollars for providing your honest opinions and answers on a range of topics such as demographic questions, your purchase habits and interests. You are required to spend the necessary time to read the questions in a survey, and take this process seriously.
Bounty Rewards reserve the right to terminate your account accordance with the Bounty Rewards Terms and Conditions of Membership. In this case your account will be closed and all credit will be void Bounty Rewards dollars will be forfeited.

I have accidentally registered twice with different email addresses; can I merge them into one?

Yes, you can merge your accounts. On the Bounty Rewards page, click on ‘Contact’ at the bottom of the page to send us an email requesting this change. Please note that by combining two email addresses you will forfeit any Bounty Rewards Dollars accrued in the account with of lesser amount.
Please be advised that the decision to merge your accounts is at the discretion of Bounty Rewards as per our Terms of Use and Conditions of Membership which specify that you can only have one account with Bounty Rewards.

RESEARCH & SPECIAL OFFERS INVITATION ANSWERS



What is a survey (online)?

An online survey is a data collection tool used to gather information about individuals. Surveys are commonly used by market research agencies or businesses to collect data from consumers regarding their service or product. A survey may focus on factual information about individuals, purchasing behaviour, service satisfaction or it might aim to collect the opinions of the survey takers. A survey is an interview with a willing respondent. It is research where an interviewer interacts with respondents to obtain facts, opinions and attitudes. Online surveys are the same thing, except the interview (survey) is presented online which allows for instant capture of data (information).

Why do the surveys include personal questions?

The surveys we send are from third parties and as a member of the Bounty Rewards system you are under no obligation to respond to any of the invitations that we send to you. You are part of an aggregated sample of consumers who are invited to participate in surveys. The personal questions included in some surveys are for the third party to gather information for the product they are researching.

Why did I not qualify?

Surveys, focus group and telephone interviews sometime have restrictions, such as age or income, and they can be as restrictive as have you travelled interstate in the past 3 months. For instance, a client may request that those who travel interstate to take a survey, but then screen out everyone but those who travelled in the past 3 months. The first 3-5 questions of a survey are typically qualifiers and determine whether or not you can go ahead to complete the survey itself.

What is a Special Offer Invitation?

A Special Offer invitation is an invitation sent to a sample of members to view advertising and promotional information about products and services or to offer members the opportunity to purchase products and services.

Why am I not getting any email invites?

Our emails are sent in HTML format, which can be read by all email software programs, however some Internet Service Providers (ISPs) have "spam" filters and may believe we are sending you unsolicited e-mails. You should speak with your provider and ask why you are not able to receive our invitations. If your ISP is not being cooperative, we suggest you create an alternate e-mail account with one of the free e-mail services (yahoo, gmail, hotmail, etc.) and then update your profile in the Bounty Rewards database. Also about 20% of our invites bounce back to us because our members' free email accounts are over quota (full). Please make sure your email account has enough space to accept our emails.

How can I participate in a focus group?

A focus group is a form of qualitative research in which a group of people are asked about their perceptions, opinions, beliefs and attitudes towards a product, service, concept, advertisement, idea, or packaging. Questions are asked in an interactive group setting where participants are free to talk with other group members.
Focus groups are typically 7-10 people and are very profile specific. For members that fit the profile the client is looking for, we will send an email to them and ask if they would like to participate in the focus group. If you agree to attend the focus group you will need to provide your contact details for the client to contact you to arrange the location of the group. On completing the focus group interview you will be credited the maximum amount of Bounty Rewards Dollars, which will appear in your personal members account.

How do I accumulate Bounty Rewards dollars?

You accumulate Bounty Rewards Dollars when you participate in market research surveys, respond to marketing offers or take-up any product offers.

How many Bounty Rewards Dollars do I get paid for each survey or special offer I complete?

The amount of Bounty Rewards Dollars you are paid varies depending on that particular survey or special offer. Every invitation you receive will specify the minimum and maximum amounts you can earn for responding and participating in that survey or special offer.

What can I use Bounty Rewards Dollars for?

Bounty Rewards Dollars can be redeemed for Magshop gift vouchers, iTunes $20 Gift Voucher and gifts to the Starlight Children's Foundation Australia.
Focus groups are typically 7-10 people and are very profile specific. For members that fit the profile the client is looking for, we will send an email to them and ask if they would like to participate in the focus group. If you agree to attend the focus group you will need to provide your contact details for the client to contact you to arrange the location of the group. On completing the focus group interview you will be credited the maximum amount of Bounty Rewards Dollars, which will appear in your personal members account.
Magshop gift voucher codes allow you to subscribe and SAVE to some of Australia’s most popular magazines. For a list of magazines, please go to http://www.magshop.com.au.
iTunes $20 Gift Voucher is redeemable through iTunes and enables you to shop for movies, TV shows, apps, games and books. Load up on podcasts. And check out iTunes U, where you can download lectures, videos and more from top universities, museums and other cultural institutions. Redeem your Bounty Rewards dollars as a gift to Starlight Children's Foundation Australia and transform the lives of sick kids.

How do I receive the redemption selected?

Magshop gift vouchers will be sent via email to your registered email address, you will receive a Voucher code and Password.
iTunes $20 Gift Vouchers will be sent to you via email to your registered email address, you will receive a PIN Code and Serial Number with the code expiry date.
IMPORTANT: Please remember to add bountyrewards.com.au to your safe list to ensure that our emails are not filtered into your junk folder.
Starlight Children's Foundation Australia will receive your gift, in the name of Bounty Rewards. Kindly note your gift will not be tax deductable.

How long does it take to receive the redemption selected?

The approximate time from redemption to receipt of the requested voucher is 7-10 working days.

How long does it take to credit my account?

Once the survey is completed you are credited immediately unless you have either completed a focus group or telephone interview. Focus groups and telephone interviews can take up to 15 working days depending on the length of these studies or unless stated in the email invitation. We may also need to wait for the client to give us a list of all the members who have completed the focus group or telephone interview, before we can credit your account.

I just completed a survey and haven’t been credited, why?

Once an online survey is completed you are credited immediately, however if you participated in a focus group or telephone interview the credit could take up to 15 working days depending on the length of these studies or unless stated in the email invitation.
If you still have not been credited it is more than likely due to the following reasons that were listed in the Terms of Agreement you "agreed" to when registering with Bounty Rewards:
a. Registering with Bounty Rewards by giving us false or misleading information
b. Changing your profile and giving false or misleading information
c. Creating multiple Bounty Rewards accounts
d. Taking the same survey more than once
e. Taking a survey, not qualifying, then taking the same survey again with knowledge of how to get through the qualifying process
f. Telling another member how to get through the survey qualifying process
g. Intentionally giving faulty responses on a survey
h. Completing a survey so quickly that you would not have been physically able to read the questions
i. Posting details of offers from Bounty Rewards and clients links to surveys anywhere on the Internet
j. If we request as specific the Member profile in our email invite and you do not fit that profile, but attempt to take the survey anyway.
k. Registering or changing user profile with usernames or email addresses that Bounty Rewards deems indecent l. Unable to answer profile verification questions

Why do I only get 30 cents (for example) for clicking through to a special offer?

We reward our members for the time they have taken to click through to the special offer. We hope that the special offer you receive is of interest and benefit to you. If you are not interested in the special offer the payment amount is our appreciation of your participation.

GENERAL FAQ ANSWERS



What is market research?

Market research is the planning, collection, and analysis of data relevant to marketing decision making, and the communication of the results of this analysis to management. A marketing research company conducts market studies to compile data for analysis that they present to companies who request their services.

How do I refer a friend?

On the Bounty Rewards website, select the 'Tell a Friend' tab. Enter the required information in the fields required.

PRIVACY AND TERMS & CONDITIONS ANSWERS



Do you have a privacy policy?

Yes we do, you will find our Privacy Policy on the Bounty Rewards website at: http://www.bountyrewards.com.au/Privacy.aspx

Do you have Terms and Conditions of Membership for the Bounty Rewards website?

Yes, we do, you will find our Terms and Conditions of Membership on the Bounty Rewards website at: http://www.bountyrewards.com.au/terms.aspx

CUSTOMER SERVICE AND EMAILS ANSWERS



As a member of Bounty Rewards, you will receive emails from us for surveys & special offers, redemptions, rewards or in response to your customer service queries. Please add bountyrewards.com.au to your safe list to ensure that our emails are not filtered into your junk folder.

How to get help from Customer Service?

At the bottom of the website, click on Contact. In the subject line, select the subject your query is based on.

What do I do when there’s something wrong with the survey?

At the bottom of the website, click on Contact. In the subject line, select the subject your query is based on. Please include the survey number found in the email invitation subject heading.

Why have I not received any surveys from you?

To ensure you receive regular surveys, we advise the following;
1. Complete all of your profile information.
2. Add bountyrewards.com.au to your safe list.

Why have I not received my Magshop/iTunes voucher from you?

To ensure you add bountyrewards.com.au to your safe list.